Associate Director, Client Manager (UAE Nationals)

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Requisition Number: 61175

Job Location: Dubai, ARE

Global Grade: Band 6

Work Type: Office Working

Employment Type: Permanent

Posting Start Date: 03/09/2026

Posting End Date: 18/09/2026

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Job Summary

• The Client Manager is the pivotal relationship in the Client Delivery team responsible for delivering exceptional client account management. The Client Manager is responsible for proactively managing the client account on all day\-to\-day maintenance activities to ensure the highest level of client service and relationship health.
• The Client Manager supports the GAMs, RAMs or FAMs on an aligned client portfolio to ensure strong client delivery execution.

Key Responsibilities

Manage flow maintenance activities on client portfolio as assigned:

Annotate on past dues and excesses daily. Ensure excesses/past dues are regularized on time and cash/cheques are released on time. Any exceptions to be highlighted to the RM and CA.

Act as escalation points for Unsettled (FX) Past Due Trades reports \& Failed trades reports, working closely with Operations where relevant.

Support Loan Drawdown, Cash Management, LTP Trades (FI) and release of Trade Offerings.

Attend ASTAR Review meetings as appropriate and anticipate in relevant business meetings, forums or committees as required

Lead / provide support on key projects aimed at improving processes, tools and the client experience.

Ensure adherence to all internal/regulatory policies \& regulations e.g. Policies and procedures in RiskPod (FATCA, Credit, BCA overdue, etc).

Identify and escalate to the CM TL / CM Head any operational risks relating to the client portfolio and define process improvement ideas to resolve or mitigate these risks.

Work with Operations, Hub and Client Services teams to rectify ops related issues or post trade queries / concerns.

Support the RM in reviewing client account activity reviews, ensuring transactional activities are aligned to the expected levels of activity for the client given their business profile.

Ensure deeper understanding on credit risk including default risk and fraud risk.

Ensure data quality of all AML and Credit documents/files meets CCIB standards to facilitate RM's decisions on risk acceptance.

Escalate any identified Operational Risk issues to the CM Head/Lead or BORM.

Be proactive in ensuring compliance with Bank policies and procedures and lead preparation of client files for audit purposes.

Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.

Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• GAM / FAM / RAM
• Credit Analyst
• Product Partners
• Key functional partners ie IMO, Credit, Risk, FCC, Legal, Compliance, Product Op