Client Implementation Manager, Global Implementation

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Requisition Number: 61533

Job Location: Dubai, ARE

Global Grade: Band 5

Work Type: Office Working

Employment Type: Permanent

Posting Start Date: 02/09/2026

Posting End Date: 16/09/2026

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Job Summary

The individual is responsible for the delivery of the Bank’s Transaction Banking (TB) product and services to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible. These includes implementing client\-specific service propositions, leading virtual client service teams, managing service escalations, driving service excellence, and strengthening client relationships through proactive engagement, service reviews, and continuous improvement initiatives.The team also serves as the key point of contact for supporting and onboarding clients, and provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client’s expectations) and account management support (i.e., understanding clients’ business strategy and needs) to support implementation of TB products.

This role is responsible for driving the agenda of TB Global Implementation and Cash Client Service Group within the respective countries, and ensuring the end\-to\-end delivery of the TB solution, this includes managing a team of Implementation Managers, relationship development, revenue retention, continuous drive to improve the deal cycle timings, and high client satisfaction to accelerate revenue realisation. Additionally, collaboration with other Cluster / Country Heads across the TB organisation will be required to continuously improve client experience and drive a consistent global experience for our clients.

Key Responsibilities

Lead the Global Implementation and Cash Client Service strategy for the UAE.Oversee the end\-to\-end implementation of complex Transaction Banking solutions.Manage senior client relationships, service reviews and critical escalations.

Improve implementation cycle times, service quality and client satisfaction.Partner with Sales, Coverage, Product, Technology and Operations on solution design and delivery.

Drive process simplification, digital integration and continuous improvement.

Maintain strong project governance, operational controls and regulatory compliance.

Lead, develop and retain a high\-performing, inclusive team.Represent Implementation in senior management and governance forums.

Skills and Experience

Computer competency and technology background is preferred.

Effective interpersonal and communication skills

Understanding of ERP system like Oracle/SAP

Project Management

Sound analytical skills

Trade Supply Chain finance

Cash Management

TB Product knowledge

Qualifications

banking and finance industry experience or similar industry

experience in Client Implementation with strong delivery focus

Has strong project management disciplines

Extensive knowledge in API, system and technology integrations, and Transaction Banking products

Creative problem\-solver with a strategic mindset

Outstanding written and verbal communication skills, including presentation skills

Able to manage ambiguity in uncertain situations whilst maintaining a strategic mindset

Effectively manage escalations, including driving resolutions and/or appropriately escalating to senior MT (internal \+ external)

Experience in Implementing Trade supplier Finance and documentary trade solutions

Proven track record of successfully delivering large, complex, and cross\-border deals