Community Engagement Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Pre\-requisites:

Bachelor’s degree in marketing, Communications, Hospitality Management, or related field

Min. 5 years of experience in community \& events management, or related field in the Middle East

Proven experience managing large\-scale mixed\-use compounds in KSA/Middle East

Proven track record in designing and executing large\-scale community programs

Job Description: JLL is seeking an experienced and culturally savvy Community Engagement Manager to lead community activation and engagement initiatives for a premier mixed\-use compound in the Kingdom of Saudi Arabia. This compound features residential buildings, retail malls, and extensive community facilities serving a diverse resident population.

The successful candidate will be responsible for developing and implementing a comprehensive community engagement strategy that fosters a strong sense of belonging, enhances resident satisfaction, and drives utilization of compound amenities. This role requires strategic thinking, cultural sensitivity, exceptional leadership skills, and the ability to create meaningful experiences that resonate with families and individuals within the compound community.

Key Responsibilities: · Develop and execute a comprehensive annual community engagement strategy aligned with compound objectives, cultural considerations, and resident demographics

Design year\-round programming calendar including seasonal celebrations, cultural festivals, family activities, wellness initiatives, and educational workshops

Develop targeted programs for different resident segments (families with children, young professionals, seniors, expats, Saudi nationals)

Establish KPIs and metrics to measure engagement success, resident participation rates, and program effectiveness

Prepare quarterly reports and presentations for senior management and property owners on engagement outcomes and ROI

Oversee the planning and execution of all compound\-wide events, ensuring cultural appropriateness and family\-friendly environments

Create signature events and traditions that build community identity and resident loyalty

Implement comprehensive risk assessments and safety protocols for all events

Monitor and enforce compound community guidelines and code of conduct during events

Build and maintain relationships with local businesses, vendors, artists, performers, and service providers

Negotiate partnerships and sponsorship agreements that enhance event offerings while controlling costs

Serve as primary liaison between residents, property management, and external partners

Lead, mentor, and manage the community engagement team including Event Planner and Event Coordinator

Allocate responsibilities, set performance objectives, and conduct regular team performance reviews

Develop and manage the annual community engagement budget

Monitor monthly financial performance including revenue, expenses, and variance analysis

Prepare financial forecasts and cost\-benefit analyses for proposed programs and initiatives

Collaborate with marketing team to develop promotional campaigns for events and programs across all channels (digital, print, on\-site)

Oversee resident communication platforms to keep the community informed an