Invoice to Cash Associate Manager

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

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The Invoice to Cash Associate Manager leads the local Invoice to Cash (ITC) team and is accountable for disciplined execution of accounts receivable, credit, invoicing documentation and collections\-enablement activities. The role establishes clear operating agendas, follow\-up routines, documentation traceability, outcome management and continuous performance assessment across office\-based and field\-based resources.

Working closely with Finance, Controller, Commercial Operations, Commercial and customers, the Associate Manager protects collection readiness by resolving documentation and reconciliation issues, maintaining appropriate account controls, and building constructive customer relationships. The role combines local team leadership with regular customer engagement, including key public and private accounts.

How You'll Create Impact

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Team leadership and operating discipline

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• Lead and develop the local ITC team, including setting clear agendas, assigning priorities, monitoring follow\-up actions, maintaining traceability and assessing performance on an ongoing basis.
• Coach team members and provide direction on customer account management, collection readiness, documentation quality and timely resolution of open issues.
• Coordinate field and office activities, including travel plans and account\-visit priorities, to support efficient issue resolution and payment follow\-up.
• Drive continuous improvement in local ITC processes, reporting discipline and collaboration across Finance, Commercial Operations and Commercial teams.
• Manage relationship with external Collections Agency

Accounts receivable, credit and reporting

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• Prepare and lead the monthly accounts receivable review meetings with Finance, Operations and Commercial stakeholders. Set clear actions, monitor ageing and escalate material risks or blockers through the appropriate Finance stakeholders.
• Support regular credit\-limit reviews and oversee the review, blocking and release of overdue customer accounts in accordance with applicable company policies and controls.
• Review and approve new customer accounts within delegated authority and established governance.

Invoicing, documentation and reconciliation

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• Ensure customer documentation is complete, accurate and accessible; follow up with Commercial Operations and Commercial teams on proof of delivery and other documentation needed to support invoicing, reconciliation and collection activities.
• Support the preparation and upload of invoices and related documentation to NUPCO, Etimad and other relevant invoicing portals, and act as back\-up for e\-invoicing activities in coordination with the Controller.

Customer engagement and issue resolution

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• Build and maintain constructive relationships with key accounts, including NUPCO, Habib Group and other public and private customers, through regular visits and at least quarterly reconciliations.
• Join customer visits