Chief Operating Officer (COO)/Head of Sales & Operations (French Speaking)

Job Title: Chief Operating Officer (COO) / Head of Sales \& Operations (French Speaking)

Company: Mediaslide (mediaslide.com)

Location: Dubai, UAE (In\-Office – Dubai Medi City)

Working Hours: Monday to Friday, 10:00 AM – 7:00 PM

Employment Type: Full\-Time

Salary: 14,000 AED / month \+ Incentive Bonus on Sales \+ Comprehensive Medical Insurance

About Mediaslide

Mediaslide is an all\-in\-one cloud\-based SaaS platform built specifically for model and talent agencies worldwide. Founded in 2012 by former model agents and developers, Mediaslide serves over 900 agencies and 6,000 agents globally, streamlining talent management, booking logistics, client portfolios, and agency operations.

Position Summary

We are seeking an autonomous, highly organized, and results\-driven COO / Head of Sales \& Operations based in Dubai to take full ownership of our daily commercial growth of our electronic signature feature, account management, customer support, and administrative/compliance operations.

You will act as the key driver of business activity managing everything from online product demonstrations and API sales qualification to automated billing, client retention, and regulatory compliance.

Key Responsibilities

1\. Commercial Development \& Sales (WebApp \& API)

• Product Demonstrations: Conduct 20–30 minute online discovery calls with prospects, showcase tailored WebApp/API features (multi\-signers, SMS OTP, CSV bulk sending, AI tools, custom roles, workflows), overcome objections against competitors, and close deals.
• API \& Enterprise Sales Qualification: Pitch Electronic signature REST API capabilities to SaaS editors, CRM/ERP integrators, HR and Real Estate platforms; assist clients with webhook integration, OAuth2 authentication, dynamic variables, and sandbox testing.
• Outbound Prospection: Target high\-value verticals (HR, Real Estate, SaaS, B2B Consulting, Healthcare, Finance, Franchise networks) and C\-level decision\-makers (CEOs, CFOs, CHROs, CTOs).
• Partner \& Reseller Management: Develop and oversee the reseller network (IT integrators, ESNs, consultants) managing volume plans, commissions, and partnership agreements.

2\. Customer Support \& Operational Management

• Admin Dashboard Operations: Oversee customer accounts, create and manage subscription plans, handle quota top\-ups, reactivate expired plans, and monitor signature activity via the Admin interface.
• Transaction \& Billing Monitoring: Oversee daily payments, resolve failed transactions, issue quotes/pay links, process validated refunds, and manage subscription renewals.
• Technical \& Sales Support: Provide prompt support for client queries, evidence files/audit trails, email delivery/bounce logs, and document template setup.

3\. Administrative \& Compliance Operations

• Perform monthly tax declarations
• E\-Invoicing Coordination : Oversee electronic invoicing compliance flows for international transactions
• Reporting: Send detailed weekly and monthly sales/operational reports (revenue, total transactions, renewal status, failed payments, pipeline) to executive leadership.

Requirements \& Qualifications

• Language: Native or fluent French speaker (mandatory, as the core prospect base and operational environment are French) with fluent English communication skills.
• Location: Must be currently based in Dubai, UAE and available to work full\-time in our Dubai office (Dubai Media City).
• Experience: 2 to 5\+ years of experience in B2B SaaS Sales, Sales Operations, Key Account Management, Business Operations, or COO roles.
• Technical Proficiency: Comfortable with SaaS platforms, REST APIs, Webhooks, CRM systems (HubSpot), payment gateways (Stripe), and LinkedIn automation tools.
• Key Skills: Excellent negotiation and presentation abilities, high attention to detail, strong problem\-solving sk