Cluster Sales Manager Groups

Description

Additional Information: This hotel is owned and operated by an independent franchisee Abu Dhabi National Hotels Company PJSC. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

The Cluster Sales Manager Groups is responsible for proactively sourcing managing and converting group sales opportunities across all hotels within the cluster. The role focuses on developing and maintaining long-term customer relationships ensuring seamless handover of business for flawless event execution and consistently achieving both personal and departmental sales particular you will be accountable for the following responsibilities which must be completed to the utmost standards:

Sales & Business Development

Proactively solicit identify and secure new group and MICE business to maximize room and event revenue across the cluster.

Build and maintain strategic partnerships with DMCs corporate clients event management companies and travel agents.

Represent the hotels at trade exhibitions networking functions sales calls FAM trips and client entertainment events.

Collaborate with on-property and off-property sales teams to ensure cohesive and complementary sales strategies.

Provide accurate and timely handover of confirmed business to the Event Planning or Operations teams ensuring smooth service delivery.

Contribute to the development and execution of cluster sales strategies to achieve revenue and market share goals.

Relationship Management

Foster and strengthen relationships with existing and new corporate and event clients to drive repeat and referral business.

Develop a strong understanding of clients business needs event preferences and long-term goals to deliver customized solutions.

Engage with internal departments cluster leadership and external stakeholders to expand the customer base and maintain competitive positioning.

Support the companys relationship and loyalty strategy ensuring consistent brand representation and service excellence.

Sales Operations & Execution

Participate in joint client meetings and site inspections with the sales and events teams to convert leads into confirmed business.

Oversee the entire sales process from lead generation and proposal development to contracting and follow-up.

Ensure adherence to company policies confidentiality standards and data protection regulations in all dealings.

Coordinate with revenue and operations teams to optimize yield inventory and pricing for groups business.

Monitor event conversions and ensure efficient communication between sales reservations and operations teams.

Market Intelligence & Revenue Optimization

Analyse local and international market trends competitor activity and economic conditions to identify business opportunities.

Leverage insights on customer demand market dynamics and seasonal trends to position the cluster strategically.

Actively sell against competitors by highlighting the clusters unique offerings and value propositions.

Identify potential new markets and segments to expand the business pipeline.

Customer Service Excellence

Deliver exceptional service throughout the client journey ensuring a seamless transition from sales to event execution.

Uphold the companys standards of service quality and consistency in all client interactions.

Act as a role model in guest and client relations by proactively seeking feedback and implementing service improvements.

Ensure all client concerns are addressed promptly and effectively to drive loyalty and satisfaction.

Reporting & Performance

Prepare accurate sales activity reports f