Head of Revenue Operations

Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region’s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.

Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.

Position Summary:

The Head of Revenue Operations will lead Property Finder’s end\-to\-end commercial operating model, acting as a strategic partner to the CRO, Country Managers and senior Sales Leaders.

This role will connect commercial strategy with execution across go\-to\-market planning, target setting, sales enablement, CRM operational excellence, deal management, order\-to\-cash, sales commissions and collections.

The successful candidate will use data, technology and AI to accelerate growth, improve sales productivity and build scalable processes across multiple markets.

Key Responsibilities:

Commercial Strategy and Performance

• Partner with the CRO to define and execute the commercial and go\-to\-market strategy
• Lead annual planning, forecasting, target setting, territory design and resource allocation.
• Own customer segmentation, commission design, and CRM processes.
• Identify growth opportunities across acquisition, retention, pricing, cross\-sell and upsell.
• Lead commercial performance reviews and provide actionable insights to senior leadership.
• Represent the function in senior leadership and Board\-level forums.

Revenue Operations

• Own and continuously improve the end\-to\-end order\-to\-cash process, including contracting, invoicing, payment and revenue recognition.
• Design scalable commercial policies, processes, controls and approval workflows that balance speed, growth and risk.
• Establish and lead the Deal Desk, overseeing pricing, discounts, commercial terms and non\-standard deals.
• Partner with Finance to strengthen collections, cash conversion and accountability for overdue balances.
• Identify and remove operational friction across sales, onboarding, renewals, billing and collections.

Sales Commissions \& Target Setting

• Lead target\-setting, allocation, capacity planning and territory design across markets.
• Design and review sales commission plans with the CRO, Finance and People teams.
• Ensure incentive plans are simple, measurable and aligned with company priorities and desired behaviours.
• Establish accurate and transparent processes for commission calculation, validation and communication.

CRM, Data \& AI

• Own the commercial CRM strategy, governance and operating model, ensuring it serves as the single source of truth for revenue teams.
• Improve CRM adoption, data quality, workflows, pipeline management and reporting.
• Build executive dashboards covering pipeline, conversion, retention, churn, revenue and sales productivity.
• Identify and deploy AI\-enabled Revenue Operations tools across forecasting, account intelligence, pipeline management, CRM administration and seller productivity.
• Establish appropriate governance and build AI fluency across Revenue Operations and commercial teams.

Sales Enablement

• Own the sales enablement strategy, including onboarding, training, playbooks and ongoing capability development.
• Equip commercial teams to effectively sell new products and propositions across different customer segments.
• Use performance data to identify capability gaps and measur