Key Accounts Manager

Job Requisition ID: 180926

Established in the 1930s as a trading business, Al\-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al\-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al\-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al\-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The Key Account Manager role is focused on managing a portfolio of key accounts to ensure customer retention and maximize output from the account portfolio. The position involves supporting sales strategies, meeting or exceeding sales performance and revenue targets, and building strong relationships with corporate clients. The manager is also responsible for cross\-selling other Al\-Futtaim products, planning customer retention strategies, and contributing to sales and marketing policy formulation. Reporting directly to the Head of B2B Sales, the role requires maintaining comprehensive reporting systems, working closely with the collections team to minimize debts, and ensuring a strong corporate image through suitable PR and presentation.

What You Will Do:

Account Management

• Manage a portfolio of key accounts and corporates to ensure customer retention and maximise output from key account portfolio.
• Build strong and effective account management relationships with all customers.
• Develop customer relationships to enhance profit levels and penetration of services.
• Plan and implement customer retention and relationship development.
• Contribute to formulation of policy and strategy within the sales and marketing function.

Sales and Strategy

• Support the Head of Department in sales strategies, targets and sales performance so that profitability, growth and revenue targets are met or exceeded for corporate customers.
• Develop accounts and cross\-sell other Al\-Futtaim, Financial Services, Auto, and Industrial Equipment products.
• Deliver against all sales revenue and profit targets for lease and rental products.
• Grow accounts by cross\-selling other AF products \& services.
• Build awareness of Al\-Futtaim products (financial services, rental, leasing, Auto, Truck/Bus \& Industrial Equipment within local corporate community.

Reporting and Analysis

• Maintain administration and relevant reporting and planning systems as required by the Line Manager on a periodic basis.
• Prepare report on a daily/weekly/monthly basis to assist in planning strategies for acquiring potential business and understanding future trends.
• Provide vital statistics to the Marketing team to assist in strategizing future campaigns.
• Sales metrics reports, measured daily, weekly, and monthly against agreed sales activity and performance targets.

Collaboration

• Work closely with accounts and collections team to ensure debts are minimised.
• Become actively integrated with key local networking groups.
• Provide support in terms of effectively managing the expectations of clients to improve customer satisfaction and retention.

Brand Management

• Maintain and develop corporate image and reputation, whilst protecting and developing the company's brands via suitable PR activities and own presentation.
• Build high levels of customer satisfaction.

Required Skills To Be Successful