Manager - Data Products

INSPIRE \| EXHILARATE \| DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people\-at\-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future\-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040\.

What you'll be doing

The Data Products Manager will serve as the critical bridge between Omnichannel's business and analytics needs and the central Data team. They will translate business needs into actionable requirements, ensuring the seamless development and implementation of data\-driven features, metrics, and systems for Omnichannel. Their ability to understand analytics requirements, work with complex data structures, and collaborate across Omnichannel and central Data will help scale and optimize the data ecosystem and enhance reporting capabilities, while ensuring what gets defined for Omnichannel is properly documented, governed, and delivered on time.

What you’ll need to succeed

Requirement Gathering \& Translation

• Collaborate with the Omnichannel Data Analytics team to understand their needs for new metrics, features, and functionality.
• Translate analytical requirements and customer\-related KPIs such as Customer Lifetime Value (CLV), Churn Rate, Conversion Rates, Average Order Value (AOV), and Customer Acquisition Cost (CAC) into clear requirements for the central Data team.
• Partner with business stakeholders to define key metrics related to customer behaviour, segmentation, and personalization strategies in retail.
• Ensure data systems and analytics tools support retail KPIs, including sales performance, inventory turnover, and omnichannel engagement metrics.
• Data Product Roadmap – own and maintain the Omni data product roadmap, ensuring priorities align to business strategy, customer outcomes and available Data capacity.
• Acceptance Criteria and Validation – define clear acceptance criteria with Analytics/business stakeholders and ensure delivered data products are validated against the original requirements before being considered complete.
• Privacy and Compliance – ensure data products and customer analytics requirements comply with relevant privacy, consent and data governance policies, particularly given this role deals heavily with customer data and personalisation.

Catalog \& Glossary Stewardship

• Act as the Data Steward reference point for Omnichannel customer KPIs: ensure every metric you help define is documented in the Data Catalog Glossary, with Definition, Formula / Calculation Logic, Domain, and Owner filled in — not left to be done later.
• Work with the accountabl