Media Sales Coordinator

Job Scope

The Sales Coordinator will act as the pivotal liaison between the sales, operations, and back\-office teams to ensure seamless communication and operational efficiency. This role requires strong organizational skills, an understanding of sales and CRM systems (such as Oracle), and a proactive approach to after\-sales services. The ideal candidate will be responsible for ensuring the accuracy of sales orders, timely reporting, and excellent internal and client communication.

Key Responsibilities

• Efficient Sales and Operations Coordination

+ Facilitate seamless communication between sales, operations, and back\-office teams to ensure smooth operations.

+ Coordinate the flow of materials and information between departments, minimizing delays and optimizing production schedules.

• Accurate Sales Order and CRM Management

+ Input and manage sales orders in Oracle with precision, ensuring data accuracy and real\-time updates.

+ Maintain expertise in using Oracle for CRM management, tracking, and monitoring of sales activities.

• Effective After\-Sales Service and Client Communication

+ Manage and resolve after\-sales requests efficiently, ensuring timely follow\-up with clients and internal teams.

+ Proactively address customer concerns to enhance client satisfaction and foster long\-term relationships.

• Comprehensive Product and Asset Knowledge

+ Stay informed about the full range of company products and related assets.

+ Use product knowledge to assist the sales team, respond to client inquiries, and support internal reporting.

• Timely and Accurate Reporting

+ Prepare, organize, and deliver detailed sales reports to Heads of Departments (HODs) to support strategic decision\-making.

+ Ensure that data is accurate, relevant, and presented in a timely manner.

• Proficient Use of Sales Support Systems

+ Demonstrate advanced skills in Oracle (CRM) and Adtrack systems to effectively support sales activities and data management.

+ Regularly review and update system entries to ensure alignment with sales and production goals.

• Sales Forecasting and Pipeline Management

+ Collaborate with the sales team to provide accurate sales forecasts based on pipeline data and market analysis.

+ Assist in monitoring and analyzing sales trends to recommend strategies for improvement.

• Pre\-Sales Support and Client Engagement

+ Support the sales team in preparing proposals, presentations, and pre\-sales documentation to engage potential clients.

+ Work closely with clients to understand their requirements and align internal teams for smooth project execution.

• Continuous Process Improvement

+ Identify inefficiencies in sales and operations coordination processes and suggest actionable improvements.

+ Assist in the development of new procedures to enhance workflow, reduce errors, and increase overall team productivity.

Required Technical Skills

• Experience in using Oracle CRM is mandatory
• Minimum of 3 years of experience in sales coordination or support.
• Bachelor’s degree in Business Administration, Sales, or a related field.
• Excellent communication and interpersonal skills for building strong relationships with internal teams and clients.
• Customer\-centric approach to providing exceptional after\-sales service, fostering long\-term client relationships.
• Strong organizational skills for managing sales materials, documentation, order processing, and updating client/vendor databases.
• Proficiency in using software like Excel, Word, PowerPoint, and CRM systems (particularly Oracle and Adtrack) for data analysis, reporting, and sales management.
• Ability to manage multiple tasks, prioritize work efficiently, and adapt to a fast\-paced, evolving industry.
• Knowledge of the media/advertising industry, including rate cards, media kits, and industry\-specific jargon.
• Strong analytical and problem\-solving skills with attention to