Sales & Operation Manager

Role Overview

The Operations Manager will be responsible for overseeing end\-to\-end delivery operations, managing fleet and manpower performance, and ensuring operational KPIs are consistently achieved.

This role requires a strong leader with hands\-on experience in high\-volume logistics environments, capable of driving efficiency, maintaining service quality, and leading large delivery teams in a fast\-paced setting.

Key Responsibilities

• Lead and manage daily last\-mile delivery operations across assigned regions
• Supervise fleet performance, dispatch activities, and route optimization
• Ensure achievement of operational KPIs including:
• On\-Time Delivery (OTD)
• Delivery Success Rate
• Productivity and Cost Efficiency
• Develop, implement, and improve SOPs for sorting, dispatch, and delivery operations
• Monitor driver performance and ensure compliance with company standards and safety regulations
• Coordinate training of delivery associates and drivers
• Manage workforce planning and operational readiness during peak seasons and high\-volume periods
• Analyze operational data and prepare performance reports with actionable insights
• Resolve operational challenges quickly while maintaining high customer satisfaction
• Drive continuous improvement initiatives to enhance efficiency and service quality
• Ensure compliance with UAE transport, labor, and operational regulations

Requirements

• Minimum 5\+ years of experience in industry
• Proven experience managing driver fleets and operational teams
• Strong leadership, problem\-solving, and decision\-making abilities
• Data\-driven mindset with excellent analytical and reporting skills
• Ability to thrive in a fast\-paced, target\-driven environment
• Excellent communication, coordination, and organizational skills
• Proficiency in operational tools, routing systems, and delivery management software

Preferred Qualifications

• Experience in similar industry within the UAE
• Strong understanding of UAE delivery operations and compliance requirements
• Familiarity with route optimization and fleet management systems

Pay: From AED3,500\.00 per month

Work Location: In person