Senior Community Management

Requirements:

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• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 3–5 years of experience in community management, social media, customer experience, or a related field.
• Strong experience managing communities and client accounts across multiple platforms.
• Excellent written and verbal communication skills.
• Strong strategic thinking and problem\-solving abilities.
• Proven ability to develop and implement successful community engagement strategies.
• Strong understanding of social media platforms, audience behavior, and emerging trends.
• Proficiency in social media management, social listening, analytics, and reporting tools.
• Open to learning and adopting new tools, technologies, AI solutions, and industry best practices.
• Ability to identify opportunities to expand existing accounts and introduce additional services or solutions that add value to clients.
• Excellent organizational and time management skills.

Responsibilities :

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• Monitor social media channels and ensure timely, professional, and brand\-appropriate responses.
• Analyze community engagement data, trends, and audience sentiment to provide actionable insights and recommendations.
• Identify opportunities to improve account performance, engagement, and overall customer experience.
• Identify opportunities to expand existing accounts by recommending relevant services, solutions, or initiatives that can add value to the client.
• Collaborate with creative, strategy, marketing, and other internal teams to ensure consistent messaging and execution.
• Mentor and support Junior Community Managers, sharing knowledge and best practices.
• Test and implement new tools, AI solutions, platforms, and workflows to improve efficiency and community performance.
• Stay up to date with emerging social media trends, technologies, and community management practices.
• Handle complex and sensitive customer issues and ensure appropriate resolution.
• Act as a brand ambassador and ensure community activities reflect the company's values and objectives.