Senior CRM Consultant - Microsoft Dynamics 365

About CodeNinja

CodeNinja is a full\-stack sovereign AI delivery company helping Saudi enterprises, software acquirers, and government entities modernize systems and operationalize intelligence across mission\-critical workflows. Operating from Riyadh with delivery capability across Saudi Arabia and the wider MENA region, CodeNinja works with 240\+ organizations across priority sectors including government digitization, energy, financial services, logistics, and healthcare — and has been recognized by Clutch among the 100 fastest\-growing technology companies of 2026\. Through embedded engineering teams, AI Capability Centers, and Employer of Record services, CodeNinja builds internal capability inside client organizations rather than creating long\-term vendor dependency, all aligned with Saudi Arabia's Vision 2030\.

About the Role

We're hiring a Senior CRM Consultant to lead configuration, customization, integration, and ongoing support of Microsoft Dynamics 365 Customer Engagement modules within Saudi National Bank's CRM landscape — working directly with business stakeholders to translate banking requirements into scalable CRM solutions.

Responsibilities* Lead end\-to\-end CRM solutioning on Microsoft Dynamics 365 (Sales, Customer Service, Marketing, and/or Field Service modules)

• Gather and analyze business requirements; produce BRDs, FRDs, and solution design documents
• Configure and customize entities, forms, views, business rules, workflows, and business process flows
• Build and maintain Power Automate flows and Power Apps components on the Dataverse platform
• Design and manage integrations between Dynamics 365 and core banking/enterprise systems via APIs and web services
• Own data migration activities (D365 import/export tools, SSIS, or equivalent ETL tools)
• Develop plugins/custom code where out\-of\-box configuration isn't sufficient (C\#, .NET, JavaScript)
• Provide L2/L3 production support, troubleshoot issues, and manage change requests
• Ensure CRM solutions align with SNB's internal governance and relevant SAMA regulatory/compliance requirements
• Coordinate with QA teams on test planning and UAT support
• Mentor junior team members and support knowledge transfer

Requirements

Requirements* Bachelor's degree in Computer Science, Information Systems, or a related field

• 8\+ years total CRM experience, with 4\+ years hands\-on Microsoft Dynamics 365 (online or on\-prem)
• Strong hands\-on expertise in D365 Customer Engagement (Sales/Customer Service/Marketing/Field Service)
• Proficiency with Power Platform (Power Apps, Power Automate, Power BI, Dataverse)
• Solid grasp of CRM customization: plugins, custom workflows, JavaScript, C\#/.NET
• Experience integrating D365 with third\-party/enterprise systems via REST/SOAP APIs
• Strong SQL and data management skills
• Excellent stakeholder communication skills; comfortable working directly with business and IT teams

Must Haves

• 4\+ years hands\-on Microsoft Dynamics 365 CE implementation experience
• Proven CRM customization and integration delivery (plugins, custom workflows, API integrations)
• Direct experience producing BRDs/FRDs and solution design documentation

Nice to Have

• Banking/financial services experience, particularly within a Saudi or GCC bank, with familiarity with SAMA regulatory expectations
• Local KSA market experience — prior engagements with Saudi enterprises or banks, understanding of the local vendor/implementation ecosystem
• Microsoft Dynamics 365 certifications (e.g., MB\-210, MB\-230, PL\-200\)
• Experience with omnichannel customer engagement (contact center, IVR, chatbot integrations)

Why Join Us

• Lead a high\-impact CRM transformation within one of Saudi Arabia's largest banks, with direct exposure to SAMA\-regulated enterprise environments
• Be part of CodeNinja's embedded engineering model — working within SNB's governance and workflows while backed by CodeNinja's delivery infrastructure
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