Service Engineer

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Service Engineer

Gradiant Industries \- L.L.C \- S.P.C.

Abu Dhabi, United Arab Emirates

Posting Start Date: 9/4/26

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Date format: mm/dd/yy

Function: Field Services

Gradiant is a Different Kind of Water Company. With a full suite of differentiated and proprietary end\-to\-end solutions for advanced water and wastewater treatment powered by the top minds in water, the company serves its clients’ mission\-critical operations in the world’s essential industries, including semiconductors, pharmaceuticals, food \& beverage, lithium and critical minerals, and renewable energy. Gradiant’s innovative solutions reduce water used and wastewater discharged, reclaim valuable resources, and renew wastewater into freshwater. The Boston\-headquartered company was founded at MIT and has over 1,400 employees worldwide. Discover us at gradiant.com.

Role Overview

Handle all service activities to ensure the installation and operation of water/waste water treatment machines and plants. This includes installing, commissioning, repair and reconditioning, inspections of RO Systems/STPs/ETPS etc. and attending to client Service Maintenance Contracts.

This role will interface directly with Customers, Sales and Technical Support team in an effort to manage and resolve various issues and concerns regarding product performance and service improvements.

This role required to travel offshore and moderate to high risk countries for plant installation and commissioning.

Responsibilities

Annual Maintenance Contracts / After Sales Service /Inspections:

Site visits are carried out on a specific call out basis, or as part of a Service Contract. In both cases the following duties are undertaken after checking the terms of the client’s maintenance contract with Gradiant :

Liaise with clients prior to visit to understand any problems or client complaints.

Organize scheduled site visits.

Organize site visits including resources such as tools, spares, consumables and manpower to complete the site tasks.

Ensure functionality of each equipment’s and system operation.

Investigate and diagnose faults with plant and equipment.

Estimate and communicate repair time.

Complete repairs and equipment calibration as required.

Ensure compliance to HSE and documentation.

Conduct site inspection based on sales call and prepare through inspections reports including recommendation \& parts list.

Liaising with engineering team for any design change.

Keep in touch with regular client and Establish customer relationship.

Determine and communicate to the client, the fault diagnosis and remedial repair work necessary.

Installation and Commissioning

Install, troubleshoot and commissioning of Gradiant’s water maker system at sites (including on vessels , offshore \& high risk countries ).

Plan and organize site visits and installation activities.

Completion of installation and commissioning within budget and planned time frames.

Provide technical support by identifying technical problems and determine corrective actions in own area of expertise via installation and commissioning.

Provide technical training to client to ensure smooth operation on systems.

Ensure compliance to Gradiant and client’s HSE policies and requirements.

Look for business opportunity during site execution.

Workshop Duties

When not visiting client sites, the incumbent will be required to assist on the Production side.

Ass