Technical Operations Manager

ROLE PURPOSE

Lead the product development and technical operational evolution of Parkonic’s digital ecosystem, with particular responsibility for Parkonic Oculus, operational platforms, command\-center capabilities, integrations, system monitoring and technology\-driven process improvement. The role combines product management, technical understanding and operational execution, translating business requirements into scalable digital products and ensuring reliable performance in live operations.

KEY RESPONSIBILITIES

Own the product roadmap for Parkonic Oculus and related operational technology platforms.

Translate COO, management and departmental requirements into clear product specifications and development priorities.

Define and prioritize dashboards, workflows, alerts, automation features and operational modules.

Manage product backlog, requirements documentation, user stories and acceptance criteria.

Coordinate across Software Development, IT, Operations, Finance, Business Development and external technology partners.

Oversee operational performance of Parkonic technology platforms, including reliability, uptime, transaction performance and integration health.

Ensure effective integration between ANPR, payment platforms, Salik, Darb, ERP, CRM, NOC and other external systems.

Lead root\-cause analysis for recurring technical and operational issues and drive permanent corrective actions.

Drive automation of manual operational processes and establish technical/operational SLAs.

Support deployment and onboarding of new parking sites and major clients.

Ensure successful adoption of new products and functionality by internal teams.

Prepare product and operational performance reports for senior management.

REQUIRED EXPERIENCE

8\+ years of experience in product management, technical operations, enterprise platforms or digital transformation.

Minimum 3 years in a senior product or technology leadership position.

Experience managing enterprise software or mission\-critical operational platforms.

Strong understanding of APIs, databases, cloud platforms, system integrations and software\-development lifecycles.

Experience with IoT, mobility, fintech, tolling, smart\-city, transportation or high\-volume transactional systems is highly preferred.

Demonstrated experience managing cross\-functional technical teams.

Strong analytical, problem\-solving and stakeholder\-management capability.

QUALIFICATIONS / TECHNICAL KNOWLEDGE

Bachelor’s degree in Engineering, Computer Science, Information Systems, Business Technology or equivalent.

MBA or relevant postgraduate qualification is advantageous.

Product Management, Agile, Scrum or similar certification preferred.

Job Type: Full\-time

Application Question(s):

• Can Join Immediately

Experience:

• Product management: 8 years (Required)
• Technical Operations: 8 years (Required)
• ANPR, payment platforms, Salik, Darb, ERP, CRM, NOC : 8 years (Required)

License/Certification:

• UAE Driving License (Required)

Work Location: In person