Technical Support Engineer

We are looking for a Technical Support Engineer to provide technical assistance, product demonstrations, training, installation and after\-sales support for advanced positioning and geospatial technologies.

Responsibilities:

• Provide technical support to clients for GNSS/RTK systems, Total Stations, GPS devices, SLAM systems and related solutions.
• Conduct product installation, configuration, testing and troubleshooting.
• Provide on\-site and remote technical assistance to customers.
• Conduct product demonstrations, user training and basic workflow guidance.
• Diagnose hardware, software, communication and field configuration issues.
• Support firmware/software updates, device calibration and system setup.
• Assist clients with data collection, processing and equipment operating procedures.
• Coordinate with manufacturers and internal technical teams for complex technical cases.
• Prepare service reports, technical documentation and support records.
• Support the sales team during technical meetings, demonstrations and project requirements.

Requirements:

• Degree or diploma in Surveying, Geomatics, Civil Engineering, GIS, Electronics or a related technical field.
• Good practical knowledge of GNSS/RTK, Total Stations, GPS and geospatial field equipment.
• Knowledge of SLAM, LiDAR, mobile mapping or 3D scanning technologies is highly preferred.
• Good understanding of coordinate systems, field data collection and basic survey workflows.
• Strong troubleshooting and problem\-solving skills.
• Good English communication and customer service skills.
• Willing to travel to client sites across the UAE.
• UAE driving licence is preferred.
• Previous experience in technical support, equipment servicing or field applications is an advantage.

Pay: AED3,500\.00 \- AED5,000\.00 per month

Work Location: In person