Community Manager

Job Requisition ID: 181151

Established in the 1930s as a trading business, Al\-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al\-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al\-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al\-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

The Community Manager is responsible for strategic and operational management of a high\-end residential community, ensuring exceptional resident experience and maintaining the community's reputation and value. Key duties include overseeing community operations, resident engagement, facilities coordination, and financial management. The role requires extensive experience in luxury residential communities, ideally in the UAE, with a focus on hospitality\-led service standards.

What You Will Do:

Strategic Community \& Asset Management

• Establish and deliver a community management strategy aligning with landlord objectives and resident experience.
• Act as the senior point of contact and representative of the landlord within the residential community.
• Develop and implement an overall community management strategy, operating model, and service standards.
• Establish and maintain premium residential service standards for community presentation and resident interactions.
• Develop annual community plans, covering resident experience, community operations, and budget and CAPEX requirements.
• Provide strategic recommendations to the landlord on community improvements and service enhancements.
• Support initiatives to improve resident retention and community loyalty.
• Establish continuous improvement plans based on resident feedback and operational data.

Premium Resident Experience Management

• Deliver a personalized, responsive, and hospitality\-led resident experience.
• Develop a resident experience framework suited for high\-net\-worth residents.
• Build strong, trusted relationships with residents and household representatives.
• Establish proactive communication channels, including newsletters and digital platforms.
• Lead service recovery for sensitive or high\-profile resident issues.

Community Operations \& Service Excellence

• Oversee day\-to\-day community operations like facilities management, landscaping, and security.
• Ensure all areas are maintained to agreed luxury standards through regular inspections.
• Monitor service provider KPIs, SLAs, and quality standards.
• Coordinate activities across various service partners ensuring service continuity.
• Identify opportunities to improve service efficiency without compromising resident experience.

Luxury Property \& Villa Management

• Protect the physical quality of luxury villas and community assets.
• Coordinate preventative and reactive maintenance and refurbishment projects.
• Ensure completion of critical maintenance works within agreed timelines.
• Conduct quality inspections post maintenance or enhancement works.
• Maintain documentation relating to property condition and enhancement requirements.

Community Engagement \& Lifestyle Management

• Develop an annual community engagement and lifestyle calendar based on resident demographics.
• Create programs in wellness, family engagement, sports, and c